Customer Service

Have an issue with a product? Order the wrong size? We are here to help. Please email with any issues or exchanges and we will do everything we can to help. Just shoot us an email info@bigbangpromos.com  and we will get you taken care of!

Apparel and Online Store Provider: Big Bang

Refunds and Returns: Your satisfaction with our apparel is our top priority. Not only do we want you to be satisfied with our products, but with our customer service as well. We try to make all returns or exchanges as easy as possible. Since your apparel is produced on-demand with your company logo, we will make all attempts to make your exchange happen; however, there might be instances where we cannot complete an exchange. All returns/exchanges must be made within 30 days of the order date. All apparel must be unworn and unwashed. 

Sizing Issues – Size charts have been provided for all apparel. Please take the time to ensure your garment will fit prior to ordering. Special event/dated apparel, unfortunately, are not eligible for exchange or refunds.

What we need: 
Your order number
Your name
The purpose of your return/exchange